Do you have a minimum order?
Yes we do. Our minimum order for pick up is $50 and our minimum order for delivery in the GTA is $200. If your location is outside the GTA, then additional delivery charges will be applied.
Do you deliver?
Delivery, Set-up & Pick-up service is available. Please request a quote if you require this service.
Can we pick up?
Of course. Depending on the items being rented, pick up is a preferred method. However, some delicate items such as, but not limited to, select candelabras, champagne wall, candy cart, and backdrops or props that need to be assembled on site are only available for delivery by us, which will be subject to delivery charges – See above.
What happens if an item gets lost or damaged?
A Credit Card number is required for security of rental items. The Credit Card information will not be kept in our files and will be deleted as soon as all the rental items are returned completely after your event with no damages.
Customer is responsible for breakage, loss, damage, and return of rentals in the same condition received.. Should any rental inventory be missing, damaged beyond repair or broken, you will be charged replacement cost at the applicable replacement value. Damage or Replacement Fee is to be calculated accordingly.
Missing crates or bins will be charged at replacement value.
How can I reserve rentals for my event?
A 25% deposit is required to secure a rental reservation and book your event.
An order will not be considered “reserved” unless the deposit is received from the client. Balance of order payment is due ten days prior to rental date.
Once I place my order, can I make changes to items or quantities?
Changes to a reservation can be made no later than 10 days prior to the event date when final quantities are required.
Last minute reservations are subject to availability of items. These changes must be communicated via email, in person or telephone.
Is there a damage waiver?
Suzart Décor charges 7% Damage Waiver on all rentals.
Damage Waiver is not for damages of items. It is not considered as Insurance.
Damage Waiver covers ordinary wear and tear, the cost of cleaning and maintenance of products.
When can we pick up and return the rentals?
The standard rental period is for 3 days. (pick-up Friday, return Monday)
Other rental arrangements can be made at an extra cost, should a longer rental period be required.
If an event falls during a holiday weekend, please speak to one of our staff members about when the pick-up or drop off can be arranged.
Can I cancel or postpone my order?
Cancellation of your order will forfeit your 25% deposit payment depending on when the cancellation was submitted to our office in writing.
Should your event be postponed due to unforeseen circumstances such as an act of god, we will retain all payments received to date for up to 1 year from the original event date where they may be applied against a re-scheduled booking for an equivalent valued event.
For any events that have been re-scheduled due to a postponement, please note that product availability is not guaranteed due to inventory discontinuations and other client bookings. Substitute items with same value will be offered to you to select from.
Any custom sourced products specifically ordered for a client event are not refundable and not cancellable.
Should you cancel or postpone your event, the total value of the custom ordered products will still be payable by the agreed upon date on the contract.